Utility Assistance Program For Homeowners

On August 4, 2021, Carlisle Borough Council held a public hearing to review potential uses of funding it received through the CARES Act, totaling $159,107.  The Borough determined that part of the funding should be allocated to a utility assistance program designed to aid those Borough homeowners who have been impacted by COVID and have fallen into arrears on their Borough utility bills.

Several strategies have been implemented by Carlisle Borough to assist residents and businesses throughout the pandemic including among others a temporary moratorium on assessing late penalties and terminating Borough utilities for customers who have fallen in arrears.  The moratorium went into effect in March 2020 and is envisioned to be lifted March 1, 2022.  Under federal guidelines, homeowners who qualify may receive up to three months’ of water, sewer, stormwater utility aid.

Borough Manager Susan Armstrong explained, “Throughout the course of the past 21 months, we have instituted, partnered, and promoted various programming to assist our businesses and residents impacted by the pandemic. For example, the Borough provided $150,000 (approx.) to small businesses in the form of grant assistance; partnered with the Redevelopment and Housing Authorities of Cumberland County to promote the Rental Assistance Program, a program designed to assist tenants with utility bills, and rent arrears; and, have continued to offer flexible payment plans for utility accounts that have fallen into arrears.  We wish to offer this new program specifically to Borough homeowners, given programming assistance has been made available to our businesses and rental communities.” 

Homeowners interested in applying for assistance may pick up an application at Borough Hall, 53 West South Street or the Stuart Community Center, 415 Franklin Street. Applications will also be available online.  Borough Hall will also be open until 6:30 p.m. on Monday, December 13 and Thursday, December 16 for homeowners wishing to apply in person.  In-person application processing will also be available at Borough Hall from 7:30 a.m. to 9:30 a.m. on Monday, December 20 and Tuesday, December 21.

Completed applications will be reviewed by the Borough’s grant administrator, the Cumberland County Housing and Redevelopment Authority. Questions regarding eligibility, or status of pending applications may be directed to Mary Kuna at the CCHRA by phone at 717-249-0789 or by email at mkuna@cchra.com.

Past due utility customers are strongly encouraged to contact the Borough’s Finance Department during normal business hours at 717-249-4422 to discuss entering into flexible payment terms.
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Carlisle Borough 53 West South Street +1 717-249-4422 Mon-Fri: 7:30am - 4:30pm