Utility Moratorium Lifted

Two Year Moratorium on Utility Late Penalties & Terminations to be lifted March 1, 2022

 In March of 2020, the Borough of Carlisle placed a temporary moratorium on assessing late penalties and terminating Borough utilities for customers who had fallen in arrears. This action was taken to address the impacts of COVID-19 and to ensure all residents had the means to address hygiene and limit the spread of the virus. This temporary moratorium will be lifted on Tuesday, March 1, 2022.   

Beginning March 1, the Borough will resume assessing a late penalty on accounts that have bills that are delinquent 45 days from their bill date. Bills that are delinquent 72 days from the bill date will go through the water service termination process. For those accounts where water service is terminated for non-payment, the service will not be reconnected until payment is made. Customers who are unable to bring their account into good standing prior to March 1 should call the Borough’s Finance Department to discuss possible assistance programs and flexible payment arrangements to avoid water service termination.

For those residents who have been affected by COVID-19 and are struggling to pay their utility bills, there are options available for both homeowners and renters.

  • Homeowner Public Utility Assistance Program
    • Program designed to provide up to three months of public utility assistance (water, sewer, and stormwater) to low-to-moderate income homeowners within the Borough of Carlisle who have been financially impacted by COVID-19.
    • Interested homeowners may pick up an application at Borough Hall, 53 West South Street or the Stuart Community Center, 415 Franklin Street. Applications are also available online at carlislepa.org/utilityhelp.
    • Questions should be directed to Mary Kuna at the Cumberland County Housing and Redevelopment Authority (CCHRA) at 717-249-0789 or mkuna@cchra.com.
  • Cumberland County Emergency Rental Assistance Program
    • Program assists low-to-moderate income renters who have experienced financial hardship due to COVID-19.
    • Renter households may apply for rent and/or utility assistance (arrears, current, and future) for up to 18 months.
    • Applications can be found online at cchra.com, as well as at the CCHRA offices at 114 North Hanover Street.

 All past-due utility customers are strongly encouraged to contact the Borough’s Finance Department during normal business hours at 717-249-4422 to discuss entering into flexible payment terms.

Carlisle Borough Committed to Excellence in Community Service
Carlisle Borough 53 West South Street +1 717-249-4422 Mon-Fri: 7:30am - 4:30pm