Borough Utility Customers Can Apply for State Assistance

Borough Council recently approved an agreement between the Borough and the Pennsylvania Department of Human Services (DHS) to allow the Borough to participate in the Low-Income Housing Water Assistance Program (LIHWAP). Participating in the program allows the Borough to provide residents who have fallen behind on their utility bills another resource to help pay their bills.

LIHWAP It provides grants of up to $2,500 for past due water balances and up to $2,500 for past due sewer balances. DHS will administer the program, with Borough staff supplying customer account balances to DHS.

Individuals can apply to LIHWAP online at www.compass.state.pa.us. You can also request an application by calling the Statewide Customer Service Center at 877-395-8930 or calling PA Relay at 711 for the hearing impaired.

In addition to LIHWAP, homeowners with past-due accounts can utilize the Borough's Homeowner Public Utility Assistance Program, which offers up to three months of utility aid. All past-due utility customers are also strongly encouraged to contact the Borough's Finance Department to discuss entering into a flexible payment agreement. 

Since the termination and late payment moratorium lifted on March 1, the Borough has been performing public outreach to inform account holders of their available assistance options. For the latest information, visit www.carlislepa.org/utilityhelp.
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