Cancellations and Refunds

Program Cancellation and Refund Policy

  • UPDATE: A 10% administrative fee will be deducted from ALL refunds (except insufficient registration cancellations).
  • In the case of program cancellations before the second class, an administrative fee equal to one day's participation per person will be withheld from the refund + 10% administration fee. No refunds will be given after the second class.
  • Refunds for one day activities are NOT possible after the event has taken place.
  • We reserve the right to cancel any program due to insufficient registration in which case a full refund will be issued.
  • Follow us on FACEBOOK for more information on programs, announcements and cancellations.

Facility Rental Cancellation and Refund Policy

(This policy pertains to Gym and Multi-Purpose Rooms, Pavilions, Thornwald Amphitheater, and Shaffer Cabin.)

  • If you find it necessary to cancel a reservation for a Carlisle Parks and Recreation facility, you must notify our office at 415 Franklin Street during normal business hours, Monday through Friday.
  • Cancellation of a rental reservation should be made no less than 7 days prior to the date reserved. Rental fees will be refunded, minus a 10% administrative fee.
  • If you cancel a reservation less than 7 days prior to the date reserved, we will not be able to refund your money. However, if you reschedule, we will apply your previous payment, less a 10% administrative fee, to a future reservation as long as the new reservation is made the same day as the cancellation.  Cancellations due to a weather event will not be charged the 10% administrative fee if the Parks and Recreation office is notified prior to the rental.
  • If the Stuart Community Center is closed due to inclement weather, a full refund or credit will be given.  Sorry, we are not able to issue refunds or credits for failure to show.
  • Upon determination of the Parks and Recreation Department, the rental fees for the Amphitheater and Pavilions may be refunded in the case of extreme weather.
Carlisle Community Walkable, Welcoming,
Vibrant, Bikeable, Active, Fun
Carlisle. PA 17013
717-243-3318 MON - FRI 8:00 AM - 5:00 PM